Storage Colliers Wood Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Colliers Wood provides storage and related services. They apply to all customers using our facilities and to any associated services such as loading, unloading, or assistance related to removal and transportation of goods to or from our storage site. By making a booking, placing items into storage, or using any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Company means Storage Colliers Wood, the storage facility operator and service provider.
Customer means the person, firm or company that requests, books, or uses storage or associated services.
Services means the provision of storage units, storage space, and any related services including, where applicable, handling, loading, unloading and coordination with removal services.
Unit means any storage unit, container, room or designated space provided by the Company for use by the Customer.
Goods means any property, items, or possessions that the Customer brings onto the premises or places into a Unit.
2. Scope of Services
The Company provides storage units and related services to domestic and business customers. Services may be used in conjunction with third-party removal or transportation services arranged by the Customer or, if requested, coordinated by the Company with external providers. The Company is not a removal company and does not ordinarily transport Goods between locations unless this is expressly agreed in writing as an additional service.
3. Booking Process
3.1 Bookings for storage or associated services may be made online or in person. A booking is only confirmed when the Company accepts the request and issues a confirmation, which may be provided electronically or in writing.
3.2 When making a booking, the Customer must provide accurate and complete information including the anticipated storage start date, expected duration, approximate volume of Goods, and any special requirements.
3.3 The Company reserves the right to refuse any booking at its sole discretion, including where the proposed use would breach these Terms and Conditions or any applicable law.
3.4 For services related to removals and transport coordination, all requested dates and times remain subject to availability. The Company will use reasonable efforts to accommodate the Customer's preferred dates but cannot guarantee specific time slots until confirmed.
4. Access and Use of Units
4.1 Access to Units is permitted only during the stated opening hours or any agreed extended hours. The Company may vary access hours for operational or security reasons by giving reasonable notice where possible.
4.2 Units are provided solely for the storage of Goods. Customers must not use any Unit as a residence, workplace, office, or for any activity other than storage.
4.3 The Customer is responsible for securely locking the Unit and for keeping any keys, access codes, or security devices safe. The Company is not responsible for loss arising from the Customer's failure to secure the Unit or safeguard access devices.
4.4 The Customer must keep the Unit tidy and must not cause any damage to the Unit, common areas, or the premises. Any damage caused by the Customer or their visitors may be repaired by the Company at the Customer's cost.
5. Prohibited Goods and Waste Regulations
5.1 The Customer must not store any items that are illegal, hazardous, explosive, flammable, perishable or otherwise unsuitable for storage. Prohibited Goods include, without limitation, the following.
Controlled drugs or substances, stolen goods, or any items obtained unlawfully.
Explosives, firearms, weapons, ammunition, or any related parts.
Flammable or combustible materials including petrol, diesel, oil, gas canisters, paint thinners, solvents, and fireworks.
Chemicals, toxic or biological agents, asbestos, radioactive materials, or any substances regulated as hazardous waste.
Perishable food items or any items which may attract pests, vermin or cause contamination.
Living plants, animals or any other living organisms.
5.2 The Customer must comply with all relevant waste regulations and environmental laws. The Customer must not deposit, abandon, or dispose of any waste or unwanted items in corridors, common areas or outside bins and containers designated by the Company.
5.3 The Customer must not bring general household or commercial waste to the premises for disposal. Any rubbish resulting from the removal of Goods must be taken away by the Customer or disposed of in accordance with the Company’s instructions and any applicable charges.
5.4 If the Customer leaves waste, prohibited items or abandoned Goods on the premises, the Company may arrange for their removal and disposal and charge the reasonable costs to the Customer, including administrative fees and any statutory charges under waste regulations.
6. Payments and Charges
6.1 Storage charges are payable in advance, either monthly or for any other agreed billing period. The applicable rates will be provided at the time of booking and set out in the booking confirmation.
6.2 The Company may require a deposit prior to the commencement of storage or associated services. The deposit amount and conditions for its return will be set out in the booking confirmation or customer account documentation.
6.3 Payment must be made using an accepted payment method. Storage fees must be kept up to date for the Customer to maintain uninterrupted access to the Unit.
6.4 The Company reserves the right to increase storage charges by giving the Customer reasonable prior notice. Where the Customer does not agree to the revised charges, the Customer may terminate the agreement in accordance with the cancellation provisions in these Terms and Conditions.
6.5 If the Customer fails to make payments when due, the Company may, after giving reasonable notice where required by law, restrict access to the Unit, charge interest on overdue sums, and take steps to recover any outstanding amounts, including the sale or disposal of Goods as permitted under applicable law.
7. Cancellations and Changes
7.1 The Customer may cancel a storage booking prior to the start date by giving notice to the Company. Any applicable cancellation periods and charges will be stated at the time of booking and may vary depending on the nature of the services.
7.2 If the Customer cancels at short notice, the Company may retain part or all of any deposit or pre-payment to cover administrative and allocation costs. Any retained amounts will be communicated to the Customer in advance where specific cancellation policies apply.
7.3 The Customer may request changes to the booking, such as different start dates, Unit size or duration of storage. All changes are subject to availability and the Company’s discretion. Additional charges may apply if the change results in a higher rate or extension of services.
7.4 The Company may cancel or suspend services if the Customer breaches these Terms and Conditions, fails to make payment when due, or engages in conduct that, in the Company’s reasonable opinion, presents a risk to safety, security, or compliance with law.
7.5 In circumstances beyond the Company’s reasonable control, including but not limited to fire, flood, severe weather, industrial disputes, or other events of force majeure, the Company may temporarily suspend access or terminate the agreement without liability, except to refund pre-paid storage charges for any period when services could not be provided.
8. Customer Responsibilities
8.1 The Customer is responsible for packing, securing and labelling their Goods appropriately. The Company is not responsible for any damage caused by poor or inadequate packing, fragile items not being protected, or boxes being overloaded.
8.2 The Customer must ensure that Goods stored or brought onto the premises do not cause damage, nuisance or injury to the Company, its staff, other customers or any third party.
8.3 The Customer must notify the Company promptly of any change in contact details, including address and payment information, so that communications and notices can be delivered and processed correctly.
9. Company Liability and Insurance
9.1 The Company will exercise reasonable skill and care in providing facilities and services but does not accept unlimited liability for loss of or damage to Goods. The Customer acknowledges that storage is provided on the basis that the value and nature of Goods may not be known to the Company.
9.2 Unless otherwise agreed in writing, the Company’s liability for loss or damage to Goods, however caused, is limited to a maximum aggregate amount per claim or series of related claims. The applicable limit will be provided to the Customer at the time of booking or otherwise on request.
9.3 The Company is not liable for any loss or damage arising from the following.
Acts or omissions of the Customer, their agents or any third parties under the Customer’s control.
Poor packing, insufficient protection of fragile items, or inherent defects in Goods.
Normal wear and tear, atmospheric or climatic conditions, including damp, mould or condensation, unless caused by the Company’s negligence.
Events beyond the Company’s reasonable control, including fire, flood, storms, or criminal acts by third parties, where the Company has taken reasonable security measures.
9.4 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, however arising.
9.5 The Customer is strongly advised to arrange adequate insurance cover for their Goods for the duration of storage and any associated removal or transportation, whether through the Company (where offered) or through an independent insurer.
10. Security and Conduct on Premises
10.1 The Company implements reasonable security measures, which may include CCTV, access control systems and security personnel. However, the Company cannot guarantee absolute security and the Customer stores Goods at their own risk, subject to the liability provisions set out in these Terms and Conditions.
10.2 The Customer and any persons accompanying them must comply with all onsite rules, health and safety instructions, and security procedures notified by the Company.
10.3 The Customer must not obstruct access ways, loading areas or emergency exits and must park vehicles only in designated areas when using the premises for loading, unloading or related removal activities.
11. Termination and Removal of Goods
11.1 The Customer may terminate the storage agreement by giving the minimum notice specified at the time of booking. On or before the termination date, the Customer must remove all Goods, leave the Unit clean and free of waste, and return any access devices in accordance with the Company’s procedures.
11.2 If the Customer fails to remove Goods at the end of the agreed period, the Company may treat the Goods as abandoned after giving reasonable notice where required by law. The Company may then move, sell or dispose of the Goods and use any proceeds to offset unpaid charges and reasonable costs, remitting any balance to the Customer where contact details are available.
11.3 The Company reserves the right to terminate the agreement with immediate effect if the Customer is in material breach of these Terms and Conditions, including non-payment, storage of prohibited Goods, or conduct that compromises health, safety or security.
12. Data Protection and Privacy
12.1 The Company will process personal data relating to the Customer in accordance with applicable data protection laws. Information may be used for managing bookings, payments, access control, security, and for communicating with the Customer about their storage and related services.
12.2 The Customer acknowledges that CCTV images and access records may be retained for security and legal compliance purposes, subject to applicable retention policies.
13. Complaints and Dispute Resolution
13.1 If the Customer has any concerns or complaints regarding the services, they should raise them promptly with the Company so that appropriate steps can be taken to investigate and, where possible, resolve the issue.
13.2 The Company will handle complaints fairly and within a reasonable timeframe. Where a dispute cannot be resolved informally, the parties may consider mediation or other alternative dispute resolution methods before pursuing court proceedings, where appropriate.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the use of storage and related services provided by the Company.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 The failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions form the entire agreement between the Company and the Customer in respect of the provision of storage and related services and supersede any previous understanding, agreements or representations, whether oral or written, relating to the same subject matter.
15.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking or renewal of services will apply, and the Customer may request a copy of the current terms at any time.
