Collierswood Storage Service Terms and Conditions

These storage service terms and conditions set out the rules that apply when you book, use, pay for, and end a storage arrangement with Collierswood Storage. By making a booking, accessing a unit, or using any related services, you agree to be bound by these terms in full. Please read them carefully before confirming your reservation. These terms are intended to provide a clear framework for a safe, lawful, and fair self-storage service for all users.

1. Definitions
In these terms, references to “we”, “us”, and “our” mean Collierswood Storage. References to “you” and “your” mean the customer, account holder, or any person authorised by the customer to use the storage facility. “Goods” means any items stored in a unit, locker, container, or other storage space. “Agreement” means the contract formed between you and us once your booking is accepted. “Facility” means the storage premises and any associated access areas, loading bays, or common areas used for storage services.

2. Booking process
All bookings are subject to availability and our acceptance of your request. A booking may be made through our approved reservation process, and your details must be accurate and complete. We may request identification, proof of address, or other information needed to comply with legal and security obligations. A booking does not guarantee a unit until we confirm the reservation and, where applicable, receive the required payment. We reserve the right to refuse any booking where we reasonably believe the use of the service may breach these terms, applicable law, health and safety rules, or any site restrictions.

3. Access and use of the storage unit
Once your booking is active, you will be permitted to use the allocated storage space for lawful storage only. You must use the unit solely for storing goods and not for living, sleeping, conducting business activities that require public access, manufacturing, or any purpose that is unsafe or unlawful. You must keep the unit secure and ensure that locks, keys, codes, or access devices are protected from unauthorised use. You are responsible for any person you permit to enter the facility or use the unit on your behalf. We may impose reasonable access controls, opening-hour restrictions, and site rules for security, maintenance, and operational purposes.

4. Payments, charges, and deposits
All fees must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, administration fees, deposit amounts, late payment charges, cleaning fees, damage costs, disposal charges, or other reasonable service-related costs. Prices may change from time to time, and any changes will be applied in accordance with the notice period stated in your agreement or as required by law. You are responsible for ensuring that payment methods remain valid and that funds are available when due. If payment is not received on time, we may suspend access, apply late fees, or take other contractual steps permitted under these terms.

5. Late payment and non-payment
If any amount remains unpaid after the due date, we may contact you to request immediate payment and may charge interest or administration costs where permitted. Continued non-payment may result in suspension of access to the unit, restriction of services, or termination of the agreement in line with these terms. We will act reasonably and in accordance with applicable law before taking enforcement action. You remain responsible for all sums owing until the agreement ends and the unit is fully vacated, cleared, and returned in acceptable condition.

6. Cancellations and ending the agreement
Either party may end the storage agreement by giving the required notice set out in the booking confirmation or contract summary. If you cancel before the service starts, any refund or deduction will depend on the timing of the cancellation, any administration costs already incurred, and any non-refundable charges disclosed to you in advance. If you end the agreement after use has started, you must remove all goods, leave the unit empty and clean, return any access items, and pay all outstanding fees. We may terminate the agreement immediately if you breach these terms, use the unit unlawfully, or present a risk to people, property, or the facility.

7. Customer responsibilities
You must ensure that all goods placed into storage are your property, or that you are authorised to store them, and that they are not subject to any third-party restriction. You must not store items that are stolen, counterfeit, dangerous, illegal, contaminated, or capable of causing injury, damage, or nuisance. You are responsible for packaging goods appropriately for storage and for checking that items are suitable for the environmental conditions of the unit. Fragile items, valuable items, documents, and electronics should be stored with suitable care and protection. We are not responsible for deterioration caused by poor packing, unsuitable containers, or the natural condition of the items stored.

8. Prohibited items and waste regulations
You must comply with all applicable waste and environmental laws. The facility must not be used to store or dispose of waste unless we have expressly agreed to this in writing and the disposal complies with all applicable regulations. Prohibited waste-related materials may include household rubbish, construction waste, hazardous waste, medical waste, asbestos, chemicals, oils, solvents, gas cylinders, batteries, tyres, and any material requiring specialist handling or disposal. You must not abandon goods, leave litter, or deposit items outside your unit or in common areas. If you leave waste, hazardous materials, or unwanted goods at the facility, we may arrange lawful removal and charge you all associated costs, including collection, treatment, storage, and disposal fees.

9. Safety and security rules
For the safety of customers, staff, and visitors, you must follow all site rules, signage, instructions, and reasonable requests made by our team. You must not obstruct walkways, emergency exits, fire equipment, or access routes. Smoking, vaping, open flames, and the use of flammable equipment are not permitted unless specifically authorised and lawfully safe. You must report any incident, spill, leak, fire risk, or unauthorised entry as soon as reasonably possible. We may inspect or move items in limited circumstances where necessary to protect the facility, comply with the law, resolve an emergency, or prevent harm. Any such action will be carried out reasonably and only to the extent required.

10. Our liability
We will exercise reasonable care and skill in providing the storage service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage to goods unless directly caused by our proven negligence or breach of contract. We will not be liable for losses resulting from: your failure to comply with these terms; the nature or condition of the goods; insufficient packaging; deterioration, mould, rust, corrosion, infestation, damp, temperature changes, or ordinary wear and tear; theft, vandalism, or events outside our reasonable control; or the actions of third parties not under our direct control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

11. Insurance
You are strongly advised to arrange suitable insurance covering the full replacement value of your stored goods. Unless we expressly state otherwise in writing, our charges do not include insurance for your belongings. Any insurance you obtain should cover risks relevant to storage, such as fire, flood, theft, accidental damage, and transit where applicable. You must read the policy carefully and ensure that the cover reflects the actual value and nature of the items stored. If you choose not to insure your goods, you accept the risk of loss to the full extent permitted by law.

12. Indemnity
You agree to indemnify us against any loss, damage, claim, cost, fine, penalty, or expense arising from your breach of these terms, your unlawful use of the facility, your storage of prohibited items, or the acts or omissions of anyone you allow onto the site. This includes reasonable legal and enforcement costs where permitted. This clause is intended to protect us from losses caused by customer misuse and does not reduce any rights you may have under law that cannot be excluded.

13. Abandonment and disposal
If you fail to remove your goods by the end date of the agreement, if access is suspended for non-payment, or if we reasonably believe the goods have been abandoned, we may take steps permitted by law to treat the items as abandoned. Before doing so, we will normally give notice where required and allow a reasonable opportunity for you to collect your belongings and settle any outstanding charges. If goods remain uncollected, we may move, sell, dispose of, or otherwise deal with them in a lawful manner. Any proceeds may be applied toward unpaid amounts and reasonable costs, with any balance handled in accordance with applicable law.

14. Data protection and records
We may collect and use your personal data for booking administration, account management, security, payment processing, legal compliance, and operational purposes. We will handle your information in line with applicable UK data protection law. We may also retain records of access, payments, communications, incident reports, and site activity where reasonably necessary to administer the service or comply with legal requirements. You must ensure that any details you provide are accurate and up to date.

15. Changes to these terms
We may update these terms from time to time to reflect legal, operational, or service changes. Where a change materially affects your rights or obligations, we will provide reasonable notice where required. Continued use of the storage service after the updated terms take effect will be treated as acceptance of the revised terms, to the extent permitted by law. If you do not agree to the changes, you should end the agreement in accordance with the cancellation provisions.

16. Governing law and jurisdiction
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory legal rights provide otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be interpreted to reflect the parties’ original intention as closely as possible, and the remaining provisions will continue in full force and effect.

17. General provisions
No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. Any waiver must be in writing to be effective. You may not assign or transfer your rights or obligations under the agreement without our prior consent, while we may assign or transfer our rights where lawful and reasonable. These terms, together with your booking confirmation and any written site rules, form the entire agreement between you and us regarding the storage service. Where any conflict arises, the more specific written terms relating to your booking will apply unless the law requires otherwise.